THE POST-HIERARCHICAL LIBRARY IS A flattened organization, unlimited by the traditional hierarchy, antibureaucratic, with empowered cross-functional teams, fewer people, constant learning, and redefined and re-engineered work processes focused on customer service. The purpose of the post-hierarchical library is to increase user satisfaction with reduced resources and more staff empowerment. It is being propelled by rising user service demands, increasing costs, new technologies, and ...