An approach to quality internal auditing.

From: Internal Auditor | Date: August 1, 1994| Author: Bruno, Francis A. | Copyright information

The enormous success of AT&T's Universal Card Services (UCS) can be attributed partly to the company's internal auditing function. When this new AT&T business unit was established in 1991, it identified its three mandates as satisfying the customer, satisfying employees and pursuing continuous improvement in all of its processes and operations. To attain these goals, UCS used the Malcolm Baldrige National Quality Award criteria to guide its quality initiatives. One of the first things that th...

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