Amtrak issues a report card - and most host carriers flunk. (decline in on-time arrivals) (Watching Washington) (Column)

From: Railway Age | Date: June 1, 1994 | Copyright information

Amtrak trains are getting to their destinations later and later, and their tardiness is costing Amtrak more and more money, not to mention customer good-will.

In 1983, Amtrak trains rolled up an 82% ontime record. In FY 1993, that figure had slumped to 71%. In the first half of FY 1994, which began last Oct. 1, the ontime record was 70.9%.

One measurable result of this was that in FY 1993, Amtrak paid $14.7 million on hotels, meals, and alternate transportation for passengers who missed their connections. Passenger complaints about late trains doubled. Impossible to ...

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