IN A CITY WITH HARDLY ANY other skyscrapers, the panoramic view of Rochester, N.Y., from Richard Barton's 22nd floor office is breathtaking. It's the kind of mesmerizing vista that draws you into daydreams of power and endless possibilities.
At the hub of this domain is Xerox Corp.'s president of U.S. Customer Operations, a change agent who's part of the senior management team charged with overhauling the world's leading copier company. His challenge: to help transform the $17.4 ...