RPM graduate puts people first: Jaimie Hegger, CAM, a graduate of the Residential Property Management Program at Ball State University, is an expert at keeping residents and staff happy for Van Rooy Properties.

Units | July 1, 2006 | Copyright

Make no mistake about it, studying for a degree in residential property management at Ball State University (BSU) is all about learning the the ins and outs of fair housing, the reading of a financial statement and the nuances of maintenance repair, to name a few..

But for 2002 graduate Jaimie Hegger, CAM, now a Property Manager for large market-rate Class A communities in downtown Indianapolis, the lessons in customer service and conflict resolution learned in college resonate most in her mind.

Discovering certain listening techniques, especially regarding ...

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