Efficiency of online dispute desolution: a case study. From: Communications & Strategies | Date: November 1, 2005| Author: | COPYRIGHT 2005 IDATE. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information) Copyright information

Abstract: The emergence of the internet as a commercial phenomenon has resulted in an explosion of interest in Online Dispute Resolution. Online Dispute Resolution (ODR) consists of a variety of settlement methods, which use the electronic environment to resolve conflicts. The aim of the paper is to evaluate the economic performance of a specific process elaborated by one of the main companies in the ODR world, namely Cybersettle. Cybersettle is a technology-administrated process in which an automated algorithm evaluates bids from the parties and settles the case if the offers are ...

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