KANA unveils Agent Desktop Search solution.(CRM)

Customer Interaction Solutions | June 1, 2005 | Copyright

KANA Software, Inc., a provider of service resolution management (SRM) solutions, has announced KANA Agent Desktop Search. The new solution is for enabling integration between KANA Agent IQ, the company's contact center knowledge base, with leading desktop search applications. Additionally, agents can publish new data directly to the knowledge base with the click of a button. The combination of desktop search capabilities and the KANA Agent IQ database is designed to ensure agents have access to critical and timely information stored on the desktop directly from the knowledge ...

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