Sapporo City Government Goes Live with Onyx Powered Call Center; Sapporo City, Former Site of Winter Olympics, Uses Onyx for eCitizen Initiative in City Hall Call Center and Sees First Call Resolutions Jump to 95%.

PR Newswire | May 12, 2003 | Copyright

Onyx(R) Software Corp. , worldwide leader in customer relationship management (CRM), today announced that Sapporo City, former site of the 1972 Winter Olympics in Japan, has gone live with Onyx Employee Portal (OEP) to support its eCitizen Initiative. Sapporo City Hall is using Onyx at its main call center to improve overall service by proactively distributing information and more effectively responding to the needs of its citizens. The Onyx implementation has already allowed Sapporo City to assimilate information from multiple sources and streamline processes at the call ...

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