Stay above the fray: protect your time--and your sanity--by coaching employees to deal with interpersonal conflicts on their own.(Management Tools)

From: HRMagazine | Date: April 1, 2005| Author: | Copyright information

Your employees routinely come to you with complaints about each other, involving everything from co-workers with negative attitudes and poor cubicle manners to team members who aren't pulling their share of the workload. And you get involved because it is the manager's job to resolve conflicts among employees, right?

Not necessarily. Sometimes the best thing you can do is "push back" by asking complaining employees to quit bellyaching and address interpersonal conflicts on their own before they try to unload them on you.

This hands-off approach benefits you by allowing ...

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