Happy returns? E-tailers are rethinking their policies to curb return fraud. Should you?(Net Profits)

Entrepreneur | April 1, 2005| | Copyright

BRICK-AND-MORTAR retailers have always had to deal with return fraud. But with so many sales happening online, e-tailers are beginning to rethink their return policies to minimize fraud. "Return fraud is a big concern for retailers and e-tailers," says King Rogers, CEO of consulting firm King Rogers International in Cook, Minnesota.

According to "Consumer Returns in the Retail Industry," a report that Rogers' company published last fall with The Return Exchange Inc., an Irvine, California, company that provides retail fraud and abuse detection products, return fraud ...

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