Pontiac customer service is marketing opportunity. (Pontiac Assistance Centers' toll-free phone lines)
From: Communications News
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Date: 11/1/1992
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Author: Colyer, Jim; Curry, Charlene
General Motors' Pontiac division is aiming to improve customer service and sales through the implementation of its Pontiac Assistance Centers (PAC) which offer five toll-free telephone lines to aid customers, service technicians, fleet owners, dealers and roadside assistance. The PAC staff of over 150 handles the heavy volume of calls using AT and T's Megacom 800 service along with an AT and T Definity Generic 1 Communications System that automatically processes and routes calls as they come ...
COPYRIGHT 1992 Nelson Publishing
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