Call center tech standards may be needed. (cable television operators' national order fulfillment service bureaus using toll-free 800 numbers)

From: Multichannel News | Date: June 1, 1992| Author: Kim, Gary | Copyright information

ORLANDO, Fla. -- It may soon be necessary to develop an industrywide protocol allowing national 800-number transaction centers to share data, panelists suggested at last week's Cable Television Administration & Marketing Society pay-perview conference.

At least four companies already are vying to provide MSOs and PPV programmers national order fulfillment service bureaus using national, toll-free 800 numbers; automatic dialed-number identification; and automated voice ...

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