Bridging the gulf: mixed methods and library service evaluation. From: The Australian Library Journal | Date: August 1, 2004| Author: Haynes, Abby | COPYRIGHT 2004 Australian Library and Information Association. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group.Copyright information

This paper explores library evaluation in Australia and proposes a return to research fundamentals in which evaluators are asked to consider the centrality of philosophical issues and the role of different research methods. A critique of current evaluation examples demonstrates a system-centred, quantitative, input/ output focus which fails to engage with users' experiences or to address service objectives, and provides insufficient information upon which to make decisions about se...

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