Talisma reports says travel industry fails to provide adequate customer service online.(Brief Article)

From: Telecomworldwire | Date: August 2, 2004 | Copyright information

TELECOMWORLDWIRE-2 August 2004-Talisma reports says travel industry fails to provide adequate customer service online(C)1994-2004 M2 COMMUNICATIONS LTD http://www.m2.com

A failure to provide adequate customer service could endanger the success of online bookings for travel and holidays, according to an industry report by provider of multi-channel CRM solutions Talisma.

According to the report, 44% of travel companies ignore e-mail enquiries and as little as 45% of e-mail responses actually answer the customer's request. The report also shows that 94% of customer service ...

Read all of this article with a FREE trial to HighBeam Research

Related newspaper, magazine, and trade journal articles from HighBeam Research

(Including press releases, facts, information, and biographies)

Customer service: back to basics is better.
; Not customer service again! We tried training, but it didn...Besides, we don't have the money for customer service programs in these tough times! Sound familiar? Attention to customer service seems to ebb and flow with the economic...
Dedication to Customer Service.
; WHEN IT COMES TO CUSTOMER SERVICE, THAT OLD saying, Talk is cheap is...other organizations were centered upon customer service. Now we know why those are high profit firms. Good customer service is not easy, but it is extremely worthwhile...
Customer service: an organizational objective. (3rd Place: Essay Contest Winners).
; ...often said and widely accepted that customer service is the keystone to all service-oriented...business. Assuredly, the dynamics of customer service guarantee that sooner or later the...both personally and professionally. Customer service, good or bad, doesn't just happen...
The secret of a successful business Be it retail, leisure or transport, customer service can make all the difference, writes Kate Hilpern
; raditionally, "customer service" conjures up images of teams...purchase for another, those in customer service don't exactly have a creative...the reality is different. "Customer service is now increasingly accepted...
Customer service planning is essential to developing info center procedures: your staff needs to know how to work with clients--and your clients need to know what to expect.(INFO BUSINESS)
; Customer service underlies everything we do in the...our users, and more. Much of the customer service foundation is implicit in the work...information center. Creating an explicit customer service plan gives us the opportunity to...
What is customer service? (2nd Place: Essay Contest Winners).
; Tired of horrific customer service? Frustrated by wrong answers...plain rudeness? Although poor customer service has crept into many American...define it. Some say quality customer service stems from a positive attitude...
NATIONAL CUSTOMER SERVICE AWARDS 2002: Service excellence is `the holy grail' Awards show that customer satisfaction is vital for businesses, says Kate Hilpern
; ...information on the quality of their customer service, with a fast-growing number dedicating...This is the message of the National Customer Service Awards 2002, held at the Grosvenor...was once king, they are now god and customer service excellence is the holy grail," says...
CUSTOMER SERVICE WORKERS DO MANY THINGS.(Business)(Learn to work)(Column)
; ...CONTRIBUTING WRITER Q) What is involved in a customer service job? A) Many industries employ customer service representatives to work with customers...services. Industries that often employ customer service reps include utilities (telephone...
Technology and customer service: maintaining a solid focus in a rapidly changing industry.(PCS)(Advertisement)
; ...very busy in an attempt to provide adequate and up-to-date solutions...customer retention must keep customer service at the forefront of their...For PCS, excellence in customer service has always been a top priority...chose to leave a message. Customer service managers ...
TURNING CUSTOMER SERVICE INTO A MARKETING TOOL.(Brief Article)
; ...executives. As acquisition costs mount, customer service, once viewed mainly as a cost center...at the key steps involved in improving customer service programs, from customer service and circulation executives who've been...