Balancing the scales: the Ford-Firestone case, the Internet, and the future dispute resolution landscape.

From: Yale Journal of Law & Technology | Date: January 1, 2003| Author: Rabinovich-Einy, Orna | Copyright information

The author discusses the Internet's potential equalizing effect on dispute resolution institutions. The emergence of online dispute resolution (ODR) mechanisms and virtual courts are the clearest manifestation of the Internet's influence on dispute resolution, but its influence extends beyond the immediate online environment, as is demonstrated throughout the Article by analyses of various examples and the specific case study of the Ford-Firestone debacle. The Ford-Firestone story ...

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