From quality assurance to continuous quality improvement. (medical care) From: Physician Executive | Date: September 1, 1991| Author: | COPYRIGHT 1991 American College of Physician Executives. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information) Copyright information

During the 1970s and 1980s, quality assurance (QA) was a provider-oriented, defensive response to requirements of external agencies, such as the Joint Commission on Accreditation of Healthcare Organizations, [1,2] and a reaction to increased liability of health care centers for the performance of all individuals, including physicians. [3-5] There is little, if any, evidence to suggest that the quality assurance era had a significant positive impact on American health care. In contrast, continuous quality improvement (CQI) is a consumer-oriented, proactive response to negative ...

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