The impact of visit frequency on the relationship between service quality and outpatient satisfaction: a South Korean study.(patient assessments)
From: Health Services Research
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Date: 2/1/2004
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Author: Cho, Woo Hyun; Choi, Kui-Son; Kim, Chankon; Lee, Hanjoon; Lee, Sunhee
Objective. To examine the relative impact of four service quality dimensions on outpatient satisfaction and to test the invariance of the structural relationships between the service quality dimensions and satisfaction across three patient groups of varying numbers of prior visits to the same hospital as outpatients.
Data Sources/Study Setting. Survey of 557 outpatients using a self-administered questionnaire over a 10-day period at a general hospital in Sungnam, South Korea.
Data ...
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