Lately, some Indians--ministers, technocrats, business leaders, and freshly minted college graduates--have been declaring that "our nation is proud to be the back-office of the world."
Attracted to an English-speaking and educated workforce, companies based in the United States and United Kingdom are outsourcing key operations, including call centers and back-office support to Bangalore, Mumbai, Delhi, Hyderabad, and other Indian cities. For a few days in January 2004, however, ...