Distinguishing functions: engineers can increase their value in an organization by defining line and staff roles.

Industrial Engineer | April 1, 2003| | Copyright

One way engineers can increase their value in an organization is to make a clear distinction for managers between line and staff functions. Current thinking on the distinction is often vague, especially when it comes to defining support functions. Consider a group that produces an external crate to ship a product. Is this effort part of line or staff performance? What about the person who writes and produces a manual that goes with the product?

The distinction between what should be characterized as a line versus a staff function is in what earns income for the ...

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