Psychometric properties of the consumer assessment of health plans study (CAHPS[R]) 2.0 adult core survey.

Health Services Research | December 1, 2003| | Copyright

Systematic collection of consumer feedback is now common in health care. Health plans and providers use survey data for quality assessment and improvement; purchasers use consumer surveys for selecting health plans; and, consumers and patients are beginning to use survey data to choose health professionals, group practices, and health plans (Buchner and Probst 1999; Finkelstein, Harper, and Rosenthal 1999; Hargraves et al. 1993; Hays et al. 1998; Carman et al. 1999; Hibbard et al. 2000; Knutson et al. 1998; Turnbull and Hembree 1996; Veroff et al. 1998). The Consumer ...

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