How to handle conflict: conflicts are a normal part of life. It's how you deal with them that makes all the difference.(special feature)

From: Career World, a Weekly Reader publication | Date: November 1, 2003| Author: Smith, P. Gregory | Copyright information

"Hey, college boy," Mr. Jefferson smirked as Ramon walked into the supermarket, "a lady just dropped a bottle of grape juice in aisle six. Do you think you could lower yourself enough to mop it up?"

Ramon was seething inside as he grabbed the mop and headed off to clean up the spill. Ever since he told some of his co-workers that he had applied to the state university, Mr. Jefferson, the night manager, had teased and taunted him.

Ramon was tired of being call...

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