Does IM have business value? Sure kids love instant messaging, but so do corporate users--and they aren't just socializing.(Instant Messaging)

From: Business Communications Review | Date: August 1, 2003| Author: | Copyright information

Instant messaging is on the march in the business world. According to Osterman Research, 91 percent of North American enterprises, including government organizations, will be using some level of IM by the end of 2003. The Radicati Group projects growth from 33 million corporate users this year to 140 million in 2007. IDC forecasts 200 million corporate IM users by 2006.

What's the attraction? Do we really need another way to communicate? We already have telephones (wired and wireless), voice mail, email, fax, FedEx and the U.S. Postal Service. Isn't that enough? Or does IM ...

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