More HMOs Are Employing Call Centers. From: Knight Ridder/Tribune Business News | Date: August 9, 2003 | COPYRIGHT 2003 Knight-Ridder/Tribune Business News. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group.Copyright information

By Judy Silber, Contra Costa Times, Walnut Creek, Calif. Knight Ridder/Tribune Business News

Aug. 9--Health plans across the country have adopted call centers as a convenient and cost-saving option.

Call centers are a trend that started in the late 1980s and early 1990s when health plans -- including Oakland-based Kaiser Permanente -- and some physician groups began offering nurse advice lines as a way to cut costs. The philosophy was that the nurse lines ...

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