Concerto Software signs agreement with New World Xianglong Communication Ltd. (Happenings). Customer Interaction Solutions | June 1, 2003 | COPYRIGHT 2003 Technology Marketing Corporation. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan.  All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information) Copyright

Concerto Software, Inc., a provider of customer interaction management (CIM) solutions, recently announced it has signed a joint venture agreement with New World Xianglong Communication Limited (NWXL). NWXL is a wholly owned subsidiary of New World Infrastructure (NWI), a subsidiary and the flagship telecommunication arm of New World Group in China. New World Group is a Hong Kong-based $16.6 billion conglomerate. Concerto Software New World is being created to address the growing contact center marker opportunity in China, According to a ...

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