Terminating toxic customers: enhancing firm profits through customer cultivation.
From: California CPA
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Date: 6/1/2003
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Author: Morris, Daniel D.
You know it when you feel it. The customer on the other end of the phone is simply toxic. Nothing is right with the relationship. Not their projects. Not their respect for your services. Not their attitude toward your team members. Not your level of service. Payments are late and invoices are frequently challenged. Their projects are the last to be started and they are finished late. You simply regret the day they walked into your office. You know that you should be professional and ...
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