Speech Technology back issues from January 2007:
New Year, New Design
Jan 01, 2007; Myron, David ... The speech technology industry is becoming more sophisticated-thanks to increased customer demands, more mature products, and enhanced use of these products. Because of this market maturity, our readers are demanding more. A recent survey concluded that our subscribers want more objective ...
Innovative Research in the Labs, Part VI: AT&T
Jan 01, 2007; Jamison, Nancy ... Research labs are available on every vendors' site, but AT&T stands out as a research lab in and for itself This month we turn to another company with a rich history of research and development: AT&T. For more than 100 years, AT&T has produced an incredible array of ...
The Pains of Main Are Plainly VUI's Bane
Jan 01, 2007; Rolandi, Walter ... Automated systems are becoming more prevalent, and the debate between directed dialogues and natural language interfaces is heating up There are at least two reasons why voice user interfaces (VUIs) use menus. First is the fact that interactive voice response (IVR) inherited menus from ...
Gartner Eyes IVR and EVP Vendors
Jan 01, 2007; Bailor, Coreen ... Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market. Players within the leaders quadrant have an established presence in the voice systems ...
BENCHMARKING WILL NEVER BE THE SAME
Jan 01, 2007; Staton, Stephanie ... UTOPY is offering a new service to its clients, Customer Intelligence (CI) Benchmarking. The benchmarking is a reporting service that enables UTOPY's customers to track caller trends in any industry through online data that UTOPY has compiled. The data is based on calls from more than 25 ...
IBM Drafts the Standard in Text-to-Speech
Jan 01, 2007; Klie, Leonard ... IBM in mid-December released a new application programming interface, or middleware, that expands the ability of screen-reading programs like Freedom Scientific's JAWS and GW Micro's Window-Eyes, to convert on-screen text and graphics to audio for the blind or visually impaired. Designed ...
SounD ByTES
Jan 01, 2007; Anonymous ... * Messaging Providers Merge IP Unity and Glenayre Messaging entered into a definitive asset purchase agreement for the consolidation of the two entities. The new entity will be known as IP Unity Glenayre. The combined company will serve a global customer base of more than 2,000 ...
INDUSTRY DASHBOARD / The Year in Review
Jan 01, 2007; Hong, Daniel ... Last year was certainly an interesting year in the speech recognition industry. The market witnessed continued consolidation, growing validation for VoiceXML, new interest in natural language understanding, and wider interest in speaker verification technologies. Vendors have firmly embraced ...
LOCKED IN
Jan 01, 2007; Staton, Stephanie ... VOICE USER INTERFACES SHOULD NOT TRAP CUSTOMERS THE VOICE USER INTERFACE (VUI) is often the first point of contact for customers who are calling into a speech-enabled system. It is the element of a speech application with which callers interact. Creating an interface that is welcoming, ...
RINGING, IN THE New Year
Jan 01, 2007; Weinberger, Joshua ... OUTBOUND MARKETERS HAVE GOT THE CUSTOMER'S NUMBER-BUT CAN THEY USE IT PROPERLY? Consider, for a moment, the plight of the outbound voice marketer: To start with, she's not well liked. Generally, the people she's been reaching out to haven't been all that interested in what she's ...
ASR Cleared for Takeoff
Jan 01, 2007; Staton, Stephanie ... Air traffic controllers have a new voice that is automating the training process | BY STEPHANIE STATON With increased alerts and safety measures at airports, people aren't the only ones needing supervision; the planes and their flight plans are monitored by air traffic controllers to ...
Doctors On Call
Jan 01, 2007; Klie, Leonard ... Altura designs and implements a VoIP network for a Michigan health system | BY LEONARD KLIE St. Joseph Mercy Health System (SJMHS) in Ann Arbor, Midi., has just begun an ambitious two-year deployment of Voice over Internet Protocol (VoIP) telephony across its 27 affiliated hospitals, ...
speech SOLUTIONS
Jan 01, 2007; Klie, Leonard ... BUSINESS PROBLEM: Many businesses are finding themselves victims of their own success, overwhelmed by the increasing volume of incoming customer calls to place orders, complete transactions, or seek information. TECHNOLOGY SOLUTION: Agent-Assisted Speech ...
How Good Is Good Enough?
Jan 01, 2007; Hura, Susan ... Setting metrics for measuring the success of speech applications goes beyond recognition rates A persistent question for those of us who design and implement speech-enabled IVR applications is deciding when the application is performing well enough. Tuning and other analyses allow us to ...
Hold the Pickle II
Jan 01, 2007; Markowitz, Judith ... Array microphones provide cleaner audio signals In my last column, I described some of the challenges that face speech recognition in drive-through facilities connected to fast-food restaurants. This column presents a solution proposed for one set of challenges in that article: those ...
